Starting point
New inquiries and follow-ups on trade service requests shared one form. Returning contacts had to pretend to be strangers.
Job file 17 / Painting
A shorter route back for trade service requests follow-ups
A job file from a plastering and rendering contractor in Salem, Oregon: what the site did before, what we built in 10 working days, and what the office does differently now.
Title block
- Client
- Plastering and rendering contractor
- Region
- Salem, Oregon
- Size
- 10 staff; one locally managed operation
- Programme
- 10 working days
- Signed off by
- Operations manager
01 Existing conditions
Where the site started, and what it cost the office
The problem
With trade service requests, customers re-entered details we already held, and we spent the first minutes of each reply reconstructing context.
02 As built
What we built
Returning contacts get a short form asking for any reference they hold and their question. New inquiries still gather trade required, property ZIP code and access notes on their own route, and the subjects make the two instantly distinguishable.
Features used
- 01Existing-request contact route
- 02Optional reference field
- 03Separate email subjects
- 04New-inquiry form
Where this sits in the plan
03 Programme
How long it took
10 working days after content approval, including staff review and handover.
04 As handed over
What changed
When it comes to trade service requests, continuing conversations are identifiable without opening the message. Existing customers skip the intake they already completed.
Someone checking on trade service requests should not have to introduce themselves from scratch. The separate follow-up option simply makes more sense.
Want the same fix on your site?
A 30-minute demo, on your screen, with the pages and forms your trade would get. Plans from $127 a month; the $697 build fee comes after launch.
Questions about this project
How long did this project take?
10 working days after content approval, including staff review and handover. The clock started once the client had approved the content, so the staff review and the handover sit inside that time rather than after it.
Which parts of the plan did this use?
The build used existing-request contact route, optional reference field, separate email subjects, new-inquiry form. Those sit under a quote request tool built for the trades (on every plan) and every enquiry lands where your team already works (on every plan).
Why is the business not named?
Client case studies are anonymized on purpose. The client is described as a plastering and rendering contractor in Salem, Oregon, and the quote is from Alfred Wexford, operations manager, used with permission.
Can you do the same for painting contractors?
Yes. The same approach is part of a managed plan from $127 a month, with the $697 build fee invoiced only after launch. On a demo call we show the pages and forms your trade would get before you commit.
05 Related files
Related case studies
Related services
- Contractor website developmentCustom-coded website development for trade contractors: fast pages, real page architecture, and no page-builder plugin stack to maintain.
- Websites for painting contractorsA painting contractor's website earns its keep by showing real finished work next to the exact service someone is searching for, interior, exterior or commercial, rather than one generic gallery buried at the bottom of the home page.
See it built for your business
A live walk-through of the site you would get, in about 30 minutes. Domain and hosting included, the build fee invoiced only after launch.
Or email and a person replies within one working day.