Job files / 20 client projects
Case studies from the job files
Twenty real client projects for specialist trade contractors: the starting point, the problem, what we built, the programme and what changed. Filter by trade.
Clients are described by trade and region, never by business name. Every quote comes from the person who signed the work off, used with permission.
Register summary
- Electricians2 files
- Plumbers3 files
- HVAC1 file
- Painting3 files
- Landscaping & lawn care1 file
- Concrete & masonry3 files
- Flooring3 files
- Fencing & garage doors1 file
- Other trades3 files
Programmes 10 to 25 working days
01 Job register
Every project, by trade
Pick the trade closest to yours. Each file opens the full write-up, from the first defect to the handover.
- Job file 01Fencing & garage doors
Repairing the opening step of trade service requests
Fencing and decking installer, Baton Rouge, LouisianaWhen it comes to trade service requests, staff can act on the first message instead of the third.10 working daysRead the job file - Job file 02Plumbers
Trade service requests within easy reach on a phone
Plumbing and heating services firm, Frederick, MarylandFor trade service requests, phone visitors complete the journey the site always intended.15 working daysRead the job file - Job file 03Other trades
A common reference for trade service request questions
Multi-trade property services company, Ann Arbor, MichiganWith trade service requests, the same question now gets the same answer everywhere.20 working daysRead the job file - Job file 04Electricians
Closing the loop on trade service request submissions
Electrical installation and repair contractor, Omaha, NebraskaDay to day with trade service requests, senders can see their request has landed and know exactly how to chase it if needed.25 working daysRead the job file - Job file 05Painting
One guide, read before we talk about trade service requests
Painting and decorating company, Salem, OregonWhen it comes to trade service requests, one link replaces the patchwork of emails.10 working daysRead the job file - Job file 06Flooring
What trade service requests covers, and what it does not
Loft conversion and carpentry firm, Plano, TexasFor trade service requests, the distinction between asking and agreeing is now explicit.15 working daysRead the job file - Job file 07Concrete & masonry
Every trade service request has an owner
Groundworks and drainage contractor, Overland Park, KansasWith trade service requests, every inquiry has a name and a state attached to it.20 working daysRead the job file - Job file 08HVAC
From printout to page: trade service requests made legible
Boiler and central heating specialists, Green Bay, WisconsinDay to day with trade service requests, staff reply with a precise link instead of an attachment.25 working daysRead the job file - Job file 09Painting
Ending the trade service requests version confusion
Plastering and drylining team, Columbia, South CarolinaWhen it comes to trade service requests, the business maintains key information in one place and has a practical method for checking related pages.10 working daysRead the job file - Job file 10Plumbers
Three doors instead of one for trade service requests
Bathroom renovation specialists, Akron, OhioFor trade service requests, messages arrive pre-sorted by the person best placed to sort them: the sender.15 working daysRead the job file - Job file 11Electricians
Local routing built into trade service requests
Domestic electrical services firm, Manchester, New HampshireWith trade service requests, staff no longer begin calls by discovering the caller belongs to another branch.20 working daysRead the job file - Job file 12Concrete & masonry
Showing the working behind trade service requests
General building and maintenance contractor, Fargo, North DakotaDay to day with trade service requests, the site now argues with evidence the business chose to publish.25 working daysRead the job file - Job file 13Other trades
Out-of-hours trade service requests, handled honestly
Handyman and property maintenance service, Baton Rouge, LouisianaWhen it comes to trade service requests, the day now starts with structured requests.10 working daysRead the job file - Job file 14Landscaping & lawn care
A trade service requests form that helps people finish
Landscaping and garden construction team, Frederick, MarylandFor trade service requests, visitors receive a specific instruction when something needs attention and can fix it without starting over.15 working daysRead the job file - Job file 15Flooring
Old trade service requests links, new destinations
Carpentry and joinery workshop, Ann Arbor, MichiganWith trade service requests, old links resolve to sensible destinations instead of error pages.20 working daysRead the job file - Job file 16Other trades
No more telephone edits on the trade service requests page
Roofline, fascia and guttering contractor, Omaha, NebraskaDay to day with trade service requests, the person asking, the person approving and the person publishing all look at the same words.25 working daysRead the job file - Job file 17Painting
A shorter route back for trade service requests follow-ups
Plastering and rendering contractor, Salem, OregonWhen it comes to trade service requests, continuing conversations are identifiable without opening the message.10 working daysRead the job file - Job file 18Concrete & masonry
Where trade service requests inquiries really come from
Brickwork and repointing contractor, Plano, TexasFor trade service requests, the team can now ask which pages persuade, not just which attract.15 working daysRead the job file - Job file 19Flooring
Resilient contact routes for trade service requests
Tiling and flooring contractor, Overland Park, KansasWith trade service requests, the new setup gives visitors another way through and gives staff a repeatable check.20 working daysRead the job file - Job file 20Plumbers
Instructions included: trade service requests after launch
Kitchen and bathroom fitting firm, Green Bay, WisconsinDay to day with trade service requests, maintenance no longer depends on memory or on any single individual.25 working daysRead the job file
02 Reading order
How each job file is laid out
The same four sheets in every file, so two projects can be read side by side.
- 01Starting pointWhat the site did before we touched it, in the client's own terms.
- 02ProblemWhat that cost the office day to day.
- 03What we builtThe pages, fields and routes that replaced it, with the features used.
- 04What changedWhat the team does differently now, and the quote from the person who signed it off.
Want your own job file?
A 30-minute demo on your screen, with the pages and forms your trade would get. Plans from $127 a month; the $697 build fee is invoiced only after launch.