Starting point
The trade service requests inbox belonged to everyone and no one. Messages were monitored between other tasks, with no record of who was handling each one.
Job file 07 / Concrete & masonry
Every trade service request has an owner
A job file from a groundworks and drainage contractor in Overland Park, Kansas: what the site did before, what we built in 20 working days, and what the office does differently now.
Title block
- Client
- Groundworks and drainage contractor
- Region
- Overland Park, Kansas
- Size
- 10 staff; one locally managed operation
- Programme
- 20 working days
- Signed off by
- Scheduling supervisor
01 Existing conditions
Where the site started, and what it cost the office
The problem
When it comes to trade service requests, the inbox rewarded the conscientious and hid the overdue. Nobody could answer the simplest management question: what is still open?
02 As built
What we built
Each submission collects trade required, property ZIP code and access notes and is assigned to a responsible staff member with a visible follow-up status. A backup contact is named for every request in case the owner is unavailable.
Features used
- 01Assignment rules
- 02Follow-up status
- 03Backup owner
- 04Internal request summary
Where this sits in the plan
03 Programme
How long it took
20 working days after content approval, including staff review and handover.
04 As handed over
What changed
With trade service requests, every inquiry has a name and a state attached to it.
With trade service requests, the problem was never receiving the message. It was knowing whose job it was to answer. That part is unambiguous now.
Want the same fix on your site?
A 30-minute demo, on your screen, with the pages and forms your trade would get. Plans from $127 a month; the $697 build fee comes after launch.
Questions about this project
How long did this project take?
20 working days after content approval, including staff review and handover. The clock started once the client had approved the content, so the staff review and the handover sit inside that time rather than after it.
Which parts of the plan did this use?
The build used assignment rules, follow-up status, backup owner, internal request summary. Those sit under every enquiry lands where your team already works (on every plan).
Why is the business not named?
Client case studies are anonymized on purpose. The client is described as a groundworks and drainage contractor in Overland Park, Kansas, and the quote is from Cameron Rothermere, scheduling supervisor, used with permission.
Can you do the same for concrete & masonry contractors?
Yes. The same approach is part of a managed plan from $127 a month, with the $697 build fee invoiced only after launch. On a demo call we show the pages and forms your trade would get before you commit.
05 Related files
Related case studies
Related services
- Contractor website developmentCustom-coded website development for trade contractors: fast pages, real page architecture, and no page-builder plugin stack to maintain.
- Websites for concrete & masonry contractorsA concrete and masonry website earns its keep by pairing a strong project gallery, since this is a highly visual, high-ticket trade, with pages built for the specific job types buyers search for, driveways, patios, retaining walls and foundations.
See it built for your business
A live walk-through of the site you would get, in about 30 minutes. Domain and hosting included, the build fee invoiced only after launch.
Or email and a person replies within one working day.