Starting point
Everyone interested in trade service requests was funneled to one general contact page, whether they had a brand-new request or a question about an existing one.
Job file 10 / Plumbers
Three doors instead of one for trade service requests
A job file from a bathroom renovation specialists in Akron, Ohio: what the site did before, what we built in 15 working days, and what the office does differently now.
Title block
- Client
- Bathroom renovation specialists
- Region
- Akron, Ohio
- Size
- 4 staff; one locally managed operation
- Programme
- 15 working days
- Signed off by
- Site bookings supervisor
01 Existing conditions
Where the site started, and what it cost the office
The problem
Day to day with trade service requests, subjects told staff nothing. Separating a fresh inquiry from an existing conversation required reading everything, every time.
02 As built
What we built
The contact page opens with a plain three-way choice and routes each selection appropriately. New inquiries gather trade required, property ZIP code and access notes; follow-ups take a shorter form.
Features used
- 01Contact categories
- 02Separate follow-up route
- 03Relevant form fields
- 04Clear button labels
03 Programme
How long it took
15 working days after content approval, including staff review and handover.
04 As handed over
What changed
For trade service requests, messages arrive pre-sorted by the person best placed to sort them: the sender. New business and existing conversations no longer compete for attention in one queue.
The trade service requests routes mirror the reasons people actually contact us. Our inbox finally reflects reality instead of hiding it.
Want the same fix on your site?
A 30-minute demo, on your screen, with the pages and forms your trade would get. Plans from $127 a month; the $697 build fee comes after launch.
Questions about this project
How long did this project take?
15 working days after content approval, including staff review and handover. The clock started once the client had approved the content, so the staff review and the handover sit inside that time rather than after it.
Which parts of the plan did this use?
The build used contact categories, separate follow-up route, relevant form fields, clear button labels. Those sit under a quote request tool built for the trades (on every plan) and every enquiry lands where your team already works (on every plan).
Why is the business not named?
Client case studies are anonymized on purpose. The client is described as a bathroom renovation specialists in Akron, Ohio, and the quote is from Patrick Hathaway, site bookings supervisor, used with permission.
Can you do the same for plumbers?
Yes. The same approach is part of a managed plan from $127 a month, with the $697 build fee invoiced only after launch. On a demo call we show the pages and forms your trade would get before you commit.
05 Related files
Related case studies
Related services
- Plumbing company website designWebsite design for plumbing companies built for speed on mobile, a clear emergency path, and a page for each service you run.
- Contractor website developmentCustom-coded website development for trade contractors: fast pages, real page architecture, and no page-builder plugin stack to maintain.
- Websites for plumbersA plumbing website earns its keep in the moment someone is standing over a leak searching on their phone, so speed, a visible phone number and a page for the exact job matter more than anything else on the site.
See it built for your business
A live walk-through of the site you would get, in about 30 minutes. Domain and hosting included, the build fee invoiced only after launch.
Or email and a person replies within one working day.