Starting point
The business had previously been handed a website with no practical handover. Questions about maintaining trade service requests information meant tracking down the original designer.
Job file 20 / Plumbers
Instructions included: trade service requests after launch
A job file from a kitchen and bathroom fitting firm in Green Bay, Wisconsin: what the site did before, what we built in 25 working days, and what the office does differently now.
Title block
- Client
- Kitchen and bathroom fitting firm
- Region
- Green Bay, Wisconsin
- Size
- 4 staff; one locally managed operation
- Programme
- 25 working days
- Signed off by
- Contracts administrator
01 Existing conditions
Where the site started, and what it cost the office
The problem
For trade service requests, simple updates became small crises of uncertainty. Without documented steps, the safest option was always to do nothing.
02 As built
What we built
Documentation delivered with the site covers pages, procedures and contacts, and walks the team through the path to a scheduling call from the relevant trade team. Service boundaries and contractor credentials have an assigned owner and a deputy.
Features used
- 01Page inventory
- 02Maintenance notes
- 03Backup reviewer
- 04Form check instructions
- 05Support contacts
Where this sits in the plan
03 Programme
How long it took
25 working days after content approval, including staff review and handover.
04 As handed over
What changed
Day to day with trade service requests, maintenance no longer depends on memory or on any single individual. Whoever picks up the task finds instructions, contacts and ownership written down.
The trade service requests notes were tested by my absence, which is the only test that matters. My cover ran the site without ringing me once.
Want the same fix on your site?
A 30-minute demo, on your screen, with the pages and forms your trade would get. Plans from $127 a month; the $697 build fee comes after launch.
Questions about this project
How long did this project take?
25 working days after content approval, including staff review and handover. The clock started once the client had approved the content, so the staff review and the handover sit inside that time rather than after it.
Which parts of the plan did this use?
The build used page inventory, maintenance notes, backup reviewer, form check instructions, support contacts. Those sit under a client portal for every request (on every plan) and managed hosting, nothing itemised (on every plan).
Why is the business not named?
Client case studies are anonymized on purpose. The client is described as a kitchen and bathroom fitting firm in Green Bay, Wisconsin, and the quote is from Mark Paddington, contracts administrator, used with permission.
Can you do the same for plumbers?
Yes. The same approach is part of a managed plan from $127 a month, with the $697 build fee invoiced only after launch. On a demo call we show the pages and forms your trade would get before you commit.
05 Related files
Related case studies
Related services
- Contractor website redesignReplace a slow, dated contractor website with a custom-coded rebuild, with redirects protecting the rankings you already have.
- Websites for plumbersA plumbing website earns its keep in the moment someone is standing over a leak searching on their phone, so speed, a visible phone number and a page for the exact job matter more than anything else on the site.
See it built for your business
A live walk-through of the site you would get, in about 30 minutes. Domain and hosting included, the build fee invoiced only after launch.
Or email and a person replies within one working day.