Starting point
Update requests for trade service requests arrived as casual notes: something needs changing, somewhere, somehow. The precise text was rarely included.
Job file 16 / Other trades
No more telephone edits on the trade service requests page
A job file from a roofline, fascia and guttering contractor in Omaha, Nebraska: what the site did before, what we built in 25 working days, and what the office does differently now.
Title block
- Client
- Roofline, fascia and guttering contractor
- Region
- Omaha, Nebraska
- Size
- 7 staff; one locally managed operation
- Programme
- 25 working days
- Signed off by
- Depot manager
01 Existing conditions
Where the site started, and what it cost the office
The problem
For trade service requests, publishers guessed intent and approvers signed off unseen wording. When the published text surprised someone, there was no record to consult.
02 As built
What we built
A compact change-request format now records the page, the current wording, the proposed replacement and the approving contact. Reference updates concerning service boundaries and contractor credentials pass through the same review before publication.
Features used
- 01Structured change request
- 02Named approver
- 03Before-and-after preview
- 04Publication check
Where this sits in the plan
03 Programme
How long it took
25 working days after content approval, including staff review and handover.
04 As handed over
What changed
Day to day with trade service requests, the person asking, the person approving and the person publishing all look at the same words. Routine changes stop generating meetings.
There is a record of every trade service requests edit and its approver. The informality we used to call flexible, we now call risky.
Want the same fix on your site?
A 30-minute demo, on your screen, with the pages and forms your trade would get. Plans from $127 a month; the $697 build fee comes after launch.
Questions about this project
How long did this project take?
25 working days after content approval, including staff review and handover. The clock started once the client had approved the content, so the staff review and the handover sit inside that time rather than after it.
Which parts of the plan did this use?
The build used structured change request, named approver, before-and-after preview, publication check. Those sit under a client portal for every request (on every plan) and weekly detail updates, without you lifting a finger (on every plan).
Why is the business not named?
Client case studies are anonymized on purpose. The client is described as a roofline, fascia and guttering contractor in Omaha, Nebraska, and the quote is from Neha Sinha, depot manager, used with permission.
Can you do the same for a different trade?
Yes. The same approach is part of a managed plan from $127 a month, with the $697 build fee invoiced only after launch. On a demo call we show the pages and forms your trade would get before you commit.
05 Related files
Related case studies
Related services
See it built for your business
A live walk-through of the site you would get, in about 30 minutes. Domain and hosting included, the build fee invoiced only after launch.
Or email and a person replies within one working day.