Starting point
A single page covered trade service requests for every location. Working out which phone number or inbox applied was the visitor's problem.
Job file 11 / Electricians
Local routing built into trade service requests
A job file from a domestic electrical services firm in Manchester, New Hampshire: what the site did before, what we built in 20 working days, and what the office does differently now.
Title block
- Client
- Domestic electrical services firm
- Region
- Manchester, New Hampshire
- Size
- 7 staff; one locally managed operation
- Programme
- 20 working days
- Signed off by
- Project coordinator
01 Existing conditions
Where the site started, and what it cost the office
The problem
When it comes to trade service requests, first-contact calls landed anywhere. Staff transferred politely, customers repeated themselves, and the form knew nothing of branches.
02 As built
What we built
Local contact details now sit beside the service description they belong to. The inquiry carries the selected location into the staff notification, together with trade required, property ZIP code and access notes.
Features used
- 01Local contact panel
- 02Location selection
- 03Location-aware notifications
- 04Opening hours
03 Programme
How long it took
20 working days after content approval, including staff review and handover.
04 As handed over
What changed
With trade service requests, staff no longer begin calls by discovering the caller belongs to another branch. The routing happens on the page, before anyone picks up a phone.
Our internal map used to be the customer's homework. The trade service requests page does that work for them.
Want the same fix on your site?
A 30-minute demo, on your screen, with the pages and forms your trade would get. Plans from $127 a month; the $697 build fee comes after launch.
Questions about this project
How long did this project take?
20 working days after content approval, including staff review and handover. The clock started once the client had approved the content, so the staff review and the handover sit inside that time rather than after it.
Which parts of the plan did this use?
The build used local contact panel, location selection, location-aware notifications, opening hours. Those sit under a page for every town you truck to (on every plan) and every enquiry lands where your team already works (on every plan).
Why is the business not named?
Client case studies are anonymized on purpose. The client is described as a domestic electrical services firm in Manchester, New Hampshire, and the quote is from Florence Seagrave, project coordinator, used with permission.
Can you do the same for electricians?
Yes. The same approach is part of a managed plan from $127 a month, with the $697 build fee invoiced only after launch. On a demo call we show the pages and forms your trade would get before you commit.
05 Related files
Related case studies
Related services
- Multi-location contractor websitesOne brand, several service areas: a website architecture built for a contractor operating across multiple towns or branches.
- Service area page architecture for trade contractorsHow service area pages should be structured for a trade contractor: one page per town, crossed with services, built for search and buyers.
- Local SEO for specialty contractorsLocal SEO built from real service area pages and managed business profile work, not just a listing submission service.
- Electrician website designWebsite design for electrical contractors: one page per service, licensing shown up front, and a quote form built for panel and rewiring jobs.
- Websites for electriciansAn electrician's website earns its keep by ranking for the exact repair or upgrade a homeowner is searching for right now, and by making it obvious you are licensed, insured and able to get there today.
See it built for your business
A live walk-through of the site you would get, in about 30 minutes. Domain and hosting included, the build fee invoiced only after launch.
Or email and a person replies within one working day.